Culture Trumps Strategy

It's often said that culture trumps strategy.  Strategist Nilofer Merchant says, "After working on strategy for 20 years, I can say this: culture will trump strategy, every time.  The best strategic idea means nothing in isolation.  If the strategy conflicts with how a group of people already believe, behave or make decisions, it will fail." This short (two minute) video explores this a bit more. 

What makes a great organizational culture?  According to the John Coleman with the Harvard Business Review, there are six things to consider:

• Vision:  A strong, clear sense of what kind of impact the organization wants to create orients all stakeholders about what’s really important.  Coleman cites examples like Oxfam’s “a just world without poverty” and The Alzheimer’s Association’s “a world without Alzheimer’s.”
• Values:  If the vision is the “what,” values are the “how.”  Values are the standards for behavior that guide the organization as it works toward its vision and purpose.
• Practices:  What good are values without the actual practices to enact them?  If my office says we value student input, but then never ask your opinion on anything, we would be failing our values.  Practices that match organization values are “walking the walk” and making the values real.
• People: Organizations with strong positive cultures are extremely selective in who they hire in order to find those candidates who are excited about enacting the values and vision of the organization.
• Narrative:  Every organization has a story and the skill and frequency with which it shares that story, both internally and externally, are important to creating culture.  An example of telling the organization’s story that Coleman cites is Coca-Cola’s World of Coke museum in Atlanta.
• Place:  The physical environment influences human behavior.  Many companies where collaboration is key situate their staff in open environments where they see each other a lot.  What does your work space say to others?

What’s the culture of your workplace?  If you are in a management position, how do you create a culture that is supportive of great work?  As a team member, how do you contribute to such a culture?

Leadership Styles of the SEC: Mark Richt

Last week, we learned about leadership lessons from Steve Jobs and this week we’ll look at UGA Head Football Coach Mark Richt.  (For those who are in college football withdrawal, I can’t promise this will help but we can always try).  Much attention was given to the outcomes his team produces but do you ever wonder about the leadership style that lead to those outcomes? 

Profiles of any coach demonstrate that they all have the same goal – winning – and each has a multi-faceted approach to getting there, but for Mark Richt, what’s important is how his actions match his values.  Coach Richt wants to win and works hard to achieve that, but he believes he’s failed if he gets the journey to that goal wrong.  As he told Dan Wetzel, “’Do I want to win a national championship…Sure I do. I want to win. Everybody who has ever won a national championship wanted to win the national championship…But it is about a process. Doing things right, fundamentally, schematically and football-wise. But hopefully [it's also about doing it] morally, within the rules of the game, educating young men, educating them academically, educating them about life, helping them understand right and wrong, how to be a good husband, how to be a good father, how to function in this society properly. I'm in the business of doing that. And you do that well for long enough maybe you have a chance to win a national championship. I want to win,’ he reiterated, ‘but it's all important to me.’"

Wetzel asked him: “Does that balance help…when Georgia has fallen short?” and Richt replied: "’Fallen short of what? If we're doing the best we can every day and we're doing it in a first-class manner so that when I go home at night I can lay my head on the pillow and God would be pleased with the decisions I made, how I treated players and the coaches, the media, my wife and kids, I'm OK with that.’"

It’s easy to see that Coach Richt’s focus is on his values, which determine his priorities.  Although he clearly understands the need to win, his values define his priorities and how he measures success. That was reiterated last fall in this press conference.  He was largely applauded for pushing back against an insulting question but a close listen reveals he was making his thoughts clear when a reporter asked about things that weren’t important.  Like Steve Jobs, he is focused on what’s important and doesn’t waste time addressing every single detractor or distraction. 

As a leader, you have goals but how important is the process for achieving those goals?  What values or priorities guide you?  What do you do when your professional priorities don’t match those of other key stakeholders?  How have your priorities altered how you define success and failure?